Terms and Conditions

Introduction

These Terms and Conditions (“Terms”) govern the provision of building, construction, and related services by Virtuoso Building Solutions Ltd (“the Company”), a company registered in England and Wales, operating in London, UK. By engaging the Company for services, you (“the Client”) agree to be bound by these Terms.

Last Updated: August 6, 2025

Introduction
These Terms and Conditions (“Terms”) govern the provision of building, construction, and related services by Virtuoso Building Solutions Ltd (“the Company”), a company registered in England and Wales, operating in London, UK. By engaging the Company for services, you (“the Client”) agree to be bound by these Terms.

1. Definitions

• Company: Refers to Virtuoso Building Solutions Ltd.

• Client: The person, firm, or company receiving services from the Company.

• Services: Refers to any building, construction, renovation, or related services provided by the Company.

• Contract: Any agreement, written or oral, for the supply of services by the Company to the Client.

2. Scope of Work 

2.1 The Company shall perform the services outlined in the quotation or contract agreed upon with the Client. Any additional work outside the agreed scope must be authorized in writing by both parties and may incur additional charges. 

2.2 The Company reserves the right to make minor changes to the services if necessary to comply with statutory requirements or improve quality.

3. Quotation and Acceptance 

3.1 All quotations provided by the Company are valid for 30 days from the date of issuance unless otherwise stated. 

3.2 Acceptance of the quotation constitutes an agreement to these Terms. The Client may accept the quotation either in writing or verbally, following which a contract will be formed.

4. Payment Terms 

4.1 The Client agrees to pay the Company the amount specified in the contract, as per the agreed payment schedule. 

4.2 Payments must be made according to the schedule agreed upon in the contract, usually broken down into deposits, progress payments, and final payment. 

4.3 Late payments may incur interest at a rate of 4% above the Bank of England’s base rate, compounded daily, until payment is made in full.

5. Deposits and Cancellations 

5.1 A deposit, as agreed between the parties, is required before work can commence. The deposit is non-refundable unless otherwise stated. 

5.2 If the Client wishes to cancel the contract after acceptance, the Company reserves the right to retain the deposit and may charge for any work already completed or materials purchased.

6. Variations and Amendments 

6.1 Any variations to the work agreed upon must be requested in writing by the Client. The Company will confirm acceptance or refusal in writing. 

6.2 Any additional costs arising from variations will be added to the final invoice and must be settled by the Client in accordance with the payment terms. 

6.3 (NEW) Tiling Specifications: All quotations provided for bathroom renovations are based on the installation of standard-format tiles, defined as tiles having at least one dimension of 30cm or greater. The Client acknowledges that the installation of small-format tiles (such as mosaic, subway, or any tile with all dimensions less than 30cm) requires significantly more labour, time, and materials. Should the Client select or supply small-format tiles, an additional labour surcharge will apply. This surcharge will be quoted as a variation to the original agreement and must be approved in writing by the Client before any tiling work commences.

7. Access and Site Conditions 

7.1 The Client is responsible for ensuring the Company has access to the site during agreed working hours. Any delays caused by lack of access may result in additional charges. 

7.2 The Client must inform the Company of any hazardous conditions or materials on the site that may affect the work.

8. Completion and Delays 

8.1 The Company will make every effort to complete the work within the agreed timeframe. However, the Company is not liable for delays caused by circumstances beyond its control, such as adverse weather conditions, material shortages, or other unforeseen issues. 

8.2 If delays occur due to the Client’s actions or failure to provide access, the Company may adjust the completion date and charge for additional time spent on the project.

9. Warranties and Liability 

9.1 The Company warrants that all work will be completed to a professional standard and in compliance with applicable building regulations. 

9.2 The Company is not liable for any damage caused by third parties, or defects arising from materials supplied by the Client. 

9.3 The Company’s liability for any claim arising out of the services provided is limited to the value of the contract unless otherwise required by law. 

9.4 The Company shall not be held liable for any indirect or consequential loss, damage, or expense arising out of the contract.

10. Health and Safety 

10.1 The Company complies with all relevant health and safety regulations. The Client agrees to cooperate with any health and safety requirements, including ensuring that the site is safe for work to be conducted.

11. Materials and Ownership 

11.1 Materials provided by the Company will remain its property until full payment has been received. The Company reserves the right to reclaim any materials not paid for.

11.2 The Client is responsible for ensuring the security of any materials delivered to the site.

11.3 (NEW) Inspection and Acceptance of Goods: The Client is responsible for the timely inspection of all materials, fixtures, and goods delivered to the site, particularly those supplied or sourced directly by the Client (“Client-Supplied Materials”). Upon delivery, the Client or their designated representative must verify that the items are correct as per the order, complete, and free from visible damage. Any discrepancies, including missing components or damage, must be reported by the Client directly to their supplier immediately and notified to the Company in writing within 48 hours of delivery. Failure to inspect and report issues within this timeframe will result in the goods being deemed as accepted by the Client. 

11.4 (NEW) Client Selections and Returns Policy: Once an order for materials, sanitaryware, fixtures, or other items has been approved by the Client, the selection is considered final. If the Client changes their mind about an item after it has been ordered or delivered, the Company shall not be responsible for organising, managing, or executing its return or exchange. The responsibility for all associated logistics and costs, including but not limited to unboxing, repackaging, shipping, and any supplier restocking fees, rests solely with the Client. Custom-made or special-order items are often non-returnable, and the Client accepts this risk upon confirming such orders.

12. Dispute Resolution 

12.1 Any disputes arising from these Terms or the contract should first be addressed through negotiation between the parties. 

12.2 If a resolution cannot be reached, the matter may be referred to an independent mediator agreed upon by both parties. 

12.3 These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Termination (REVISED & ENHANCED) 

13.1 This Agreement may be terminated by either the Client or the Company by providing a minimum of fourteen (14) calendar days’ written notice to the other party. The Company also reserves the right to terminate the contract with immediate effect if the Client is in material breach of these Terms, including failure to make payments as agreed. 

13.2 In the event of termination by either party, the Client shall be entitled to payment for all work completed, materials purchased or ordered on the Client’s behalf, and any other non-cancellable costs incurred up to the effective date of termination. A final invoice will be issued and will be due for immediate payment.

14. Force Majeure
The Company will not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its control, including but not limited to natural disasters, strikes, or shortages of materials.

15. Amendments
The Company reserves the right to amend these Terms at any time. Any amendments will not be communicated.